Our ITIL Capabilities

Layered Defense Solutions follows the IT Infrastructure Library (ITIL) approach to IT Service Management. ITIL’s disciplined and value focused approach allows for our organization to manage and reduce risk, instill customer confidence, and create economical practices.

Layered Defense utilizes the ITIL Framework to improve and create efficiency with a value centric approach within organizations. We do this this by implementing ITL practices and a continuous improvement mindset to each environment and tailoring to meet each specific customer need.